paulooi.com

After 14 workings day, still /dev/null update from TM/TMNet. People in Telekom is basically Tai-Chi master, when I called TMNet, they ask me call TM, when I called TM, they ask me call 1300. So when I called 1300, they ask me call TM Activation which is +603-26870111, and this line is busy like hell, is like taking long queue to hell, and waiting for special prosecution.

After the 14 workings days, I thought I found some hope when I called TM Activation, they were being very nice, told me will update/escalate with TM, and get back to me in 24 hours, and added with some hoping message to me, they said

“If you can’t see your DSL light tomorrow, please call us.”.

Oh! Finally, finally there is someone give me a little bit bit hope. Since the 14 working days, everyday i got home, I call them and “update” them,

“Hi, my DSL light is still /dev/null.”

And this time, they give me little more hope by saying,

“Sir, we will make this very urgent, your jumper is not done yet, we will escalate to TM urgently. If you don’t see the light tomorrow, please call us…”

Ok, I continue doing that until yesterday night, which really farking pissed me off the hill. I called them again,

“My DSL light still NOTHING at all.”

So they give me the same farking reply, let me copy and paste it right now,

“Sir, we will make this very urgent, your jumper is not done yet, we will escalate to TM urgently”.

This time I cannot tahan,

“What the fark, every farking time I called you guys, give me the same farking advice, what the fark are you guys doing? How many time you want me to call? Everyday say the same farking things to me, did you guys write it down? Please read the report I made yesterday!”

So this time, this is the really pissed me off to the max!, The fellow said,

“Yes, we did record your report”

I said,

“Read it loud now what report I made yesterday..”

The fellow,

“You… errr…..” tut……. tut…….. tut……… tut….. (The phone hang up)

Yes, that mother farking hung up my call! I wonder how TM or TMNet can be awarded as Best Internet Service Provider in Asia. And it’s now 18 Working Days, my TM Net Streamyx is still farking dead. So this morning I went to TM Point, give them a big hug and thank you for providing such wonderful experience to me.

I terminated my land line phone and TM Net Streamyx this morning!

So how do I online right now? It’s HuaWei E220 3G card with Maxis 3G, although it’s more expensive than streamyx, I am willing to pay as long as I get what I want. Right now, I am extremely disappointed with TM services! Best Internet Service Provider huh? Ya ya.. fark it. Read my blog and see how many complains and people suffer from their services.

My streamyx was down again this morning until now. Calling to TM Net Call Center is pain in the ass. Because they will ask you silly questions and make you sound stupid. I found out the best way to communicate with their customer agent.

But first and foremost, you got to determine what is your TM Nut Streamyx’s error message with manual connection. What the hell is manual connection? Manual connection, according to TM Nut customer agent, it means connect Streamyx with your laptop/pc with PPPoE connection setup, NOT using router. Because router doesn’t shows you error message.

The example shown below only works with original/pirate Microsoft Windows XP SP2 license. Let’s start step by step;

Okay, remember the error message, 676 678 or bla bla bla… Now, try your luck making calls to 1300 88 9515, hopefully their customer agent would available to pick up your call. If yes, start your conversation something like this,

“Hello, I am a “network engineer” calling from paulooi.com, one of the most popular blog in Malaysia. My couldn’t connect my RM88 ringgit Streamyx since early morning. The DSL light is not blinking like the star in the sky, it’s permanently lighten up with beautiful green LED color. I have tried to connect it with manual connect, and it returns error message 678, may I know what is the problem?……”

• If you mentioned “network engineer”, they will not ask dumb dumb questions like is the network card plugged in? is the cable connected to machine and etc.
• If you mentioned RM88, means you are calculative and you see RM88 like RM8888. Let them know you are very poor.
• Let them know DSL status light is very important.
• Let them know the error message, so they can report to 2nd level support engineer.

So? Happy calling to TMNut Call Center. All rights not reserved. It’s under GPL license. And my fucking TMNet Streamyx is disconnected again, luckily I copy all before click on Publish!