An unhappy incidence was happened to my cousin. It was about a college which located at PJ branch indirectly cheated my cousin and her friend’s registration fees, and they did not want to or strongly refused to refund the registration fees to both of them. Well, although it’s only RM130, but can you imagine if there are students who walk in and they grab each of them RM50? They can earn good money isn’t it?
The incidence started on 23rd December, my cousin and friend went to the college to find out courses offered by them. They were keen to know about Higher Diploma course. So, there was a marketing person who had brief both of them on the course information.
After the briefing, my cousin and friend asked is there any scholarship offers by the College. The marketing person said it is a scholarship programme offer by the college, but the offer was going to end on 31st December 2005. So the marketing person suggested them to “pre” register the course so they won’t missed the chance to apply for the scholarship programme.
The con job started here… The marketing person asked them to pay RM180 for the registration fees. But my cousin and friend can’t afford to pay RM180 as they didn’t bring enough cash during that day. So, they decided to pay quarter of the RM180, my cousin paid RM50 and her friend paid RM80. Before making the payment, they asked the marketing person is the registration fees refundable? “Yes, it is. But they must fax an official letter to our college and stated why they request the refund. “, the marketing person replied. With the marketing person promised, so both of them paid the registration fees to the college.
1 week later, my cousin and friend decided not to take up the course offer by the college, so they called up the marketing person and told her that they want the refund. The marketing person asked my cousin and friend wrote an official letter and fax it to the college. After few days the offical letter have been faxed to the college, there was no reply from the marketing person. Therefore, my cousin decided to call her and clarify the refund status.
When my cousin called up, the marketing person explained it was because the accounting department has submited the fees into the account so that the registration fees is not refundable. She also mentioned about the faulty action of the fees submission. Obviously, this is not my cousin problem, it’s the college problem, if they promsied the fees is refundable, so they have to eat their word. So my cousin told her the money must refund because it’s not their problem, what they want is the money back. After long arguement, the marketing person came out a statement saying that “Actually in our college policy, Registration Fees cannot be refund.” So?????
My cousin and friend felt cheated and ask for my help to ring them up, get back the registration fees. I called up the marketing person, and she told me the same thing, she said the “registration fees” cannot be refund, but it can be transfer to other student who are interested to register a course with the college. Well, I said she has promised earlier the fees can be refund, so she has to eat her word and process the refund. Then she replied me with the same answer, “Our college policy is, the registration fees cannot be refund to the registrant.” I continue bla bla bla with her and the supervisor, end up with the result, No Refund!
So people, beware!!! A lot of Malaysia colleges “sometime” giving misleading information. I suggest you bring recorder there when enquiry the course 😉