After reading some news on Mkini regarding KJ’s traffic summons. Out of curiosity, i checked my traffic summon too. Well, I talked about some great driver who drove me from AS to KL in 3 1/2 hours on the 10th June. Great speed comes with price too, so how? 50/50? 😀

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servicing industry, which mean you provide valuable services in your business to your customer. so the one who pay your salary is the one that you serve; customer. my job industry is a servicing industry, we are an ISP. same like TMNet but we are not as big as them, we are just a small potatoes, because compare to us and TM, we are nothing.

Provide good quality of service will build good customer tree in your business, customer like it, they love how you serve them, they are happy on what they pay and what they get it. but good quality service comes with price, i have seen a lot people complaint us for price, because they make some compare with local telcos, but most of them are don’t get the behind scene on why it’s expensive/cheap. I bet you guys heard no free lunch in this world. Well, there is no good quality of service and IP in low price too. even though we are small, but we are still surviving because we have better quality of services compare to some others telco players.

recently i am very very unhappy with tmnet, i registered my streamyx account 2 weeks ago, suppose to be activated in 3 days after the registration, but it has been delayed to 2 weeks+. nobody will be happy if it keeps on continue put back the activation. actually i am tiring calling the 1300’s no. and talk to the guys and ask for update on the status everyday, and everyday repeating the same question to them and they give me the same update, which is wait. wait wait wait wait… i seem to be calm down a lot because i don’t talk damn bloody loud on the phone and furthermore i knew it doesn’t help much not matter how loud you swear to them and it’s nothing to them. they told me the jumper is not set yet/the jumper is having problem. i am in the telco industry, how hard to set the jumper mate? it take less than 5 minutes to set a jumper and it also takes less than a day to do a loop back. in 2 weeks, you can set jumper for thousand times and do loop test for 10 times, also perform some repair for more than 5 times if something is wrong with jumper.

To be frank, I think this is human/attitude problem more than a jumper problem. this is the problem when you live in a country that no one care about consumer, no matter how many complaint you made, it wouldn’t help. for a large telco like TM, i think they don’t really care about the consumer? don’t you agreed with me? you can see a lot of complains on google when you make a search on tm net or streamyx. but is there any action taken against them or do they improve their quality of services? If yes, I will not the late activation until today, not yet solve until now.

okay, lets think about it, if you don’t subscribe to TM services who is the other provider you can subscribe to for a land line broadband with a low cheap rate? I can say Nobody. We have to live with it in this country, the largest telco has monopolized the market, if you don’t subscribe to them, it doesn’t hurt much in their business, because they know in the end of the day, you will still looking for them, even though their is services is sucks.

well, to the boys out there, save your breath complaining to TM, I think they don’t really care about you guys, better that you spend your time have a teh tarik in mamak with your friend or turn on your tv and watch some movie like what i did.

What can I do right now? Wait

i didn’t write in English for quiet some time. the reason behind was i am lazy to check my grammar/spelling, futhermore i am not good at it. even though if i wrote something wrong, after posted i am lazy to edit it. sometime when I have the mood to do checking on grammar/spelling, i found it’s really bad, then i give up to post it. but no matter good or bad, i felt i have to continue to do some english writing, it’s because i write too much of scripting language, when replying email to colleague i always have this; if… else, while… or.. and… And etc etc etc… kinda boring when you read my mail.

so, this week was a havoc one, although it’s not over yet but i felt so bloody tired. we had our company retreat at port dickson from sunday to tuesday, meeting and training carried on all day long. started from morning 8am until midnight 12am, after that some swimming and yam char-ing at the mamak in the middle of the night with bunch of great engineer, and of course with our brilliant boss until morning 3am, and the next day/after few hours have to wake up 8am in the morning to start the next day meeting/training.

the retreat went well, i think it benefit our engineering team, we had training on network, system, telco, security and sales briefing. i think the good on it is the whole team can understand what the other designated departments do everyday. and the fun part would be our big boss put in some his joke and q & a competition with our new colleague from Uganda, Mark Tinka.

well, i would say our team members are awesome, they are great people. although it’s a small team, but you wouldn’t believe the amount of work which need 50 people to accomplished can be done by us. we are growing, of course, if you are a network engineer/security analyst/system engineer would like to join us, please do send in your resume to us. more info here. LoL, it’s not marketing kay? 😉 don’t ask what we do in comment, chat with me i will tell you more on it.

The biggest guy standing at the back is our boss, people usually greet him Mr Big.