Paul Ooi

Blog

  • A complain to TMNet Streamyx

    I received an email from my reader, Soon Heng, and he has something to complain about Streamyx bandwidth problem.

    By the way, I didn’t attend the dialogue session at Chatter Cafe during merdeka eve with Michael Lai and team, but Jeff Ooi did. I didn’t because I know it’s wasting time, I attend and it doesn’t mean my co-lo will not have downtime, or my streamyx will runing smoothly 365days a year. Furthermore, during Merkeda eve the road is so jam. Wasting petrol and time is not me.

    I think beside Soon Heng, I also have the same problem, I subscribed to the 1MB package, but my highest speed can go up to is about 80++kBps, not more than 1MB. Sometime it’s even slow, yes it’s slow like the TMNet customer service(may be Slow is their Norm of work). Sometime my housemate will get frustrated and call me, and I always told him that it’s TMNet.. Nothing we can do.

    Even though you complain to them, they will said, get back to you soon. Soon, their soon is xxx time or xxx date, they are not serious giving you support, because they have xxx thousand subscribers in Malaysia, if you complain or you don’t use it, they will not make any lost. But this is Malaysian culture, never complain, imagine 100000 subscribers who have problem also complain. But if you complain also the same, this is Malaysia, TMNet monopoly, you can give up, unsubscribe streamyx, but then what are you going to subcribe to? The ONLY ONE cheap broadband service in Malaysia is TMNet.

    I believe that Soon Heng sent his letter, the situation will be the same. After complain I still using it, it’s silly right? But complain is a make, it’s our right to file a complain, and I also have my right to voice how bad is the services is.

    Michael Lai wants to rebrand, but then it’s TM norm, slow. It take time to changes, may be 10 years. or may be not, may be new competitor come in.. competitor? no, it will not happen..

    To Whom It May Concern:

    Intermittent Service since October 6, 2005

    Shortly after October 6, I called up TMNet’s customer service to lodge a complaint about the non-service of Streamyx. I was informed that there was some problem with a node on Jalan Ipoh. I was asked to lodge a report and I did (REPORT No. 451512).

    But following the report, nothing much happened. The service came on, went off, came on but at about 28kbps, when the promised speed is 1Mbps. Now it has been off the last couple of weeks. But no word from TMNet.

    I called several times and was asked to write in. Customer service said that there was nothing it could do. What’s worse, nothing proactive was undertaken to manage my expectations as a customer. I wasn’t provided with any kind of information how long the problem would persist or what steps TMNet would take in light of the situation.

    Of course, the bill came promptly and unashamedly asked for payment notwithstanding the non-service.

    I understand that the technology isn’t without its problems. But good customer service requires that the customer be informed and not left hanging indefinitely in the dark, uncertain when the service will be up and running again.

    Customers can’t be treated with indifference, not especially when TMNet keeps telling us we’re not just a number. Right now I feel I’m worse than just a number. I’m an insignificant number.

    Will someone kindly call to let me know what’s going on and how long this non-service would last?

    Sincerely,
    Lim Soon Heng
    CC Mr Michael Lai
    CEO

  • paulooi.com Oct Statistic Reports

    Oct was a good month for my weblog hits. So I decided to take a look (at) how user(s) reach my page.

    The unique visitors are increasing every month, from 500++ user to now 5000++ visitors last month

    Obviously, most of the visitors are from Malaysia, some from US, China, and I suspect that are spams.

    2000++ visitors are coming (come) from Google, I think google helps a lot.

    and Thank(s) to petaling street as well, the pingsss linked more than 300++ users, usually is more than that, because there is down time in Petaling Street, so that is lower last month.

    What are the top keywords that linked to my weblog? Mamula Moon, windows update hack.. and… FTEC!

    I Love Google

    Seriouly! I love Google every much, why? Try so search some of the keywords here,
    FTEC Laptop
    tmnet netmyne
    ceo of tmnet
    tmnet malaysia

    FTEC Laptop and TMNet Netmyne are my all time favourite. So, think twice when you buy FTEC 😛

  • Jeremiah Foo

    Hula Volla Papila. Finaly, Jeremiah got his own domain www.jeremiahfoo.com and Word Press up and running. Welcome to Word Press club 🙂

  • English to Bahasa

    Today, Paul Ooi would like to teach you some Bahasa in technology. So, here is (are) some basic word(s) you should learn.


    Hardware = barangkeras
    Software = baranglembut
    Joystick = batang gembira
    Plug and Play = cucuk dan main
    Port = lubang
    Server = pelayan
    Client = pelanggan

    If you have learnt the word(s), please translate this into Bahasa

    ENGLISH:
    That server gives a plug and play service to the client using either hardware or software joystick. The joystick goes into the port of the client.

    Done? Ok, let(‘s) match the translation

    BAHASA:
    Pelayan itu memberi pelanggannya layanan cucuk dan main dengan menggunakan batang gembira jenis keras atau lembut. Batang gembira itu dimasukkan ke dalam lubang pelanggan.

  • Pollution