I want give a respect to one of the TMNet service technician. Yesterday, my modem burnt out, with smell, not lightning strike, as yesterday morning no rain at all. So, I went to Kelana Jaya TM Point to claim a new modem, it’s still under warranty, I subscribe since August 2005. The customer service told me they will make a report, and ask me wait for the technician visit my home on Tuesday evening(Sunday and Monday is public holiday). I said I need to do work online, she said can’t help me on this matter because their center has no stock.
So, I can’t do anything, end up I went to bought a new one for backup, in case next time it burnt/cannot use. Just now, early morning, somebody ring the bell. Wow, suprisingly the TMNet technician bring me the new modem to replace!
ok, cheers for the technician, I respect you and appreciate your help(anyways, I have already bought a new one.. Er, for backup la!). If all the TMNet staff have the good attitude like him, I believe TMNet can improve A LOT!!!