I received an email from my reader. He wanted to voice out how poor/bad/terrible TMNet Support center is. This is my help for him, by publishing his email to me.
Again, I am tired of making complain to TMNet too, recently I have problem with TMNet Hotspot, called them, they asked me to restart the router. I told them DHCP problem, cannot assign IP Address to me, they ask me restart router. Then I know the support people is a dumbass, they don’t know what is DHCP, they only thing they know is “restart router”. Wasted my time talking to him and to her(I called 3 times, 3 diffferent people, giving me the same solution). Can you see how lame the support people are?
It’s TMNet Hotspot, how you want me to restart the router? Furthermore a lot of places provide TMNet Hotspot are having the same problem, it’s impposible all the router have the same problem right? If it’s then it shows TMNet use a very very low end and poor quality hardware to cons subscribers money. Why Timenet can provide free wireless but TM can’t? It’s a shame, for a Malaysia giant/premier telco company.
After all, I think it’s staff attitude problem, not company problem. Not all Telekom Malaysia’s staffs have bad attitude, but most of them are.
Since i subscribe streamx, it has been always disconnect…..especially when i am back from work. So what for i pay for the bill since i cant use it when I need it???i subscride stramyx is because of 24hours service… but what i think now, all is just a big lie to all the Malaysian.
Then when i ever i meet the disconnect problem, i called them. But the problem is nobody is picking up the phone. they said their service is 24 hours.But WHY nobody picking up the phone. So, i wondering wether they are sleeping o what!!! So this kind of service they provide to the customer.
After i cant get from the streamyx, so i called up for the dial up 1515. i did that because they are same company, and they get the salary from the same boss. But what i get from them is a rude manner. they js convert my call to the streamyx department which there is nobody picking up the phone. So i straight complain to them and i asked the officer talk to me. So a operator admit her as one of the officer. She told that her name is “Nazami”. But the way she speak to me is very and extreamly rude. she is bang my phone and straight convert to the streamyx department. So i fed up and i called her again. Then she just go on scolded at me. Come on, is this service they given. I am not her husband or boy friend tat i need to stand her. Instead i am a customer, and customer is always right!!!!then i called again another guy picking up the phone, the guy had apologized to me. But what i want now is the girl apologize to me because of her rude and suck manner!!!
I was already sad that day because of the disconnection and i couldnt contact my boy friend in
vietnam. and then i get that suck service. So it is really hurt and make me fed up. So if the girl is not going to apologize to me, i will not stop complaining. i may complain to the media. I know it is useless to complain to the streamyx. But the action should be taken and find the girl to apologize to me.
Actually, before i subscride it, i faced a lot of problem. For example the promotion is totally different from store to store. And what the agent told me that they just lik direct sales. But please Direct sale also has their system. And what a international company- TMNET is so unsystematic??? So there is a Question mark!!!!
If oneday, i really need the tmnet service, may be i been lock by somebody in my house, i want to seek help by usiing tmnet. What i can tell is i surely will be DIE!!!
So i think this is the kind of service they given !!!