I received my TMNet bill 2 days ago. I was confused how come it charged me RM122.71 when I subscribed for the RM88 package. Then I suspected it might be from my TMNet Hotspot?

So I logged on to TMNet customer billing site, using firefox. I tried to retrieve my March bill, but it seemed like nothing happened when I clicked ‘to retrieve’. Then I suspected that the billing site doesn’t support Firefox, so I had to switch to Internet Explorer!

Ahhhaaa… Now it showed the online bill. It was 2 pages. But the bill sent to my house was only 1 page.

This is the bill delivered to my home.

This is the online bill.

Usually I don’t use Hotspot but because I worked in a freaking place last month with bad internet connectivity, I had no choice. Does anybody know how to deactivate TMNet Hotspot? Because it charged me RM18/month!

TMNet Support Centre

I know you will ask me to call that freaking 1-300-88-1500, but I have a fear calling that freaking number cos’ after calling them so many times last month they still could not solve my problems.

See my phone bill? Called them twice last month, on average spent 12 minutes talking to them explain my difficulties. But they ended up not giving me any good solutions. Which I mentioned here before. Mind you, the calls were about 12 minutes, but the conversation was less than 5 minutes. If you have called TMNet support centre before, you should be familiar with this;

“Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing##Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing##”.

Yes, exactly. I spent so much time waiting them to serve me and they didn’t solve my problem. Don’t you have a fear for calling them too? Jerry recorded the conversation once.

Another thing, if they tell you that they will solve your problem in 5 days, it’s actually 5 “working” days. So if your problem falls during a weeked, sorry to hear that 😉

Last Edited(12th April 2006): If they promised to solve your problem in 48 hours, actually it’s 48 working hours. 48hours / 8hours mean they solve your problem in 6 days! We have the conversation recorded. Download it here.

I received an email from TMNet for a Dialogue Session with Michael Lai in August last year. I didn’t turn up for the dialogue session last year because it was held on 30th August, which fell on Merdeka Eve day. Who’s gonna drive in a jam to Subang Chaters Cafe just to have a chat?

Last week, I received an email from TMNet again. It was from the Public Relations Manager. TMNet’s Public Relations Manager would like to help TMNet’s user who have problems and to try to solve their problems. She requested contact details for users who were having TMNet Streamyx problems. If you think she can help, or you hope she can help you, email her!

I have already made a complain to her relating to TMNet’s Netmyne data centre in Brickfields which does not have a 24/7 support. And the cooling system is bad, creating over-heating to my server and it sometimes hang and does not work, causing downtime too.

I wonder will this help? As I always say, it’s the attitude problem with some TMNet staff. I have complained about the cooling system in TMNet Netmyne Data Centre in Brickfields since July 2005 but they always say ‘next month will install more airconds’. But until today, which is April 2006, they still haven’t added any new airconds yet.

Countless phone complaints and email complaints have been given to them. They still treat me like an idiot, which is by not responding to the issue and not getting a reply from them. This is very disappointing. So, don’t you think it’s their attitude problem? TMNet belongs to Telekom Malaysia, few biji (units) aircond also can’t afford? But can afford to expand business in overseas? What a joke!

Countless TMNet complaints here and Google even ranks my blog on top when you search TMNet Netmyne.

So, got complaint? Email to asmaziz##tmnet.com.my, she will try her best to assist you.

p.s: replace “##” to “@”,