Paul-琮政 Life

Beware Of Some Malaysia Colleges

An unhappy incidence was happened to my cousin. It was about a college which located at PJ branch indirectly cheated my cousin and her friend’s registration fees, and they did not want to or strongly refused to refund the registration fees to both of them. Well, although it’s only RM130, but can you imagine if there are students who walk in and they grab each of them RM50? They can earn good money isn’t it?

The incidence started on 23rd December, my cousin and friend went to the college to find out courses offered by them. They were keen to know about Higher Diploma course. So, there was a marketing person who had brief both of them on the course information.

After the briefing, my cousin and friend asked is there any scholarship offers by the College. The marketing person said it is a scholarship programme offer by the college, but the offer was going to end on 31st December 2005. So the marketing person suggested them to “pre” register the course so they won’t missed the chance to apply for the scholarship programme.

The con job started here… The marketing person asked them to pay RM180 for the registration fees. But my cousin and friend can’t afford to pay RM180 as they didn’t bring enough cash during that day. So, they decided to pay quarter of the RM180, my cousin paid RM50 and her friend paid RM80. Before making the payment, they asked the marketing person is the registration fees refundable? “Yes, it is. But they must fax an official letter to our college and stated why they request the refund. “, the marketing person replied. With the marketing person promised, so both of them paid the registration fees to the college.

1 week later, my cousin and friend decided not to take up the course offer by the college, so they called up the marketing person and told her that they want the refund. The marketing person asked my cousin and friend wrote an official letter and fax it to the college. After few days the offical letter have been faxed to the college, there was no reply from the marketing person. Therefore, my cousin decided to call her and clarify the refund status.

When my cousin called up, the marketing person explained it was because the accounting department has submited the fees into the account so that the registration fees is not refundable. She also mentioned about the faulty action of the fees submission. Obviously, this is not my cousin problem, it’s the college problem, if they promsied the fees is refundable, so they have to eat their word. So my cousin told her the money must refund because it’s not their problem, what they want is the money back. After long arguement, the marketing person came out a statement saying that “Actually in our college policy, Registration Fees cannot be refund.” So?????

My cousin and friend felt cheated and ask for my help to ring them up, get back the registration fees. I called up the marketing person, and she told me the same thing, she said the “registration fees” cannot be refund, but it can be transfer to other student who are interested to register a course with the college. Well, I said she has promised earlier the fees can be refund, so she has to eat her word and process the refund. Then she replied me with the same answer, “Our college policy is, the registration fees cannot be refund to the registrant.” I continue bla bla bla with her and the supervisor, end up with the result, No Refund!

So people, beware!!! A lot of Malaysia colleges “sometime” giving misleading information. I suggest you bring recorder there when enquiry the course 😉

TMNET - Malaysia ISP

TMNet Streamyx Poor Service

I received an email from my reader. He wanted to voice out how poor/bad/terrible TMNet Support center is. This is my help for him, by publishing his email to me.

Again, I am tired of making complain to TMNet too, recently I have problem with TMNet Hotspot, called them, they asked me to restart the router. I told them DHCP problem, cannot assign IP Address to me, they ask me restart router. Then I know the support people is a dumbass, they don’t know what is DHCP, they only thing they know is “restart router”. Wasted my time talking to him and to her(I called 3 times, 3 diffferent people, giving me the same solution). Can you see how lame the support people are?

It’s TMNet Hotspot, how you want me to restart the router? Furthermore a lot of places provide TMNet Hotspot are having the same problem, it’s impposible all the router have the same problem right? If it’s then it shows TMNet use a very very low end and poor quality hardware to cons subscribers money. Why Timenet can provide free wireless but TM can’t? It’s a shame, for a Malaysia giant/premier telco company.

After all, I think it’s staff attitude problem, not company problem. Not all Telekom Malaysia’s staffs have bad attitude, but most of them are.

Since i subscribe streamx, it has been always disconnect…..especially when i am back from work. So what for i pay for the bill since i cant use it when I need it???i subscride stramyx is because of 24hours service… but what i think now, all is just a big lie to all the Malaysian.

Then when i ever i meet the disconnect problem, i called them. But the problem is nobody is picking up the phone. they said their service is 24 hours.But WHY nobody picking up the phone. So, i wondering wether they are sleeping o what!!! So this kind of service they provide to the customer.

After i cant get from the streamyx, so i called up for the dial up 1515. i did that because they are same company, and they get the salary from the same boss. But what i get from them is a rude manner. they js convert my call to the streamyx department which there is nobody picking up the phone. So i straight complain to them and i asked the officer talk to me. So a operator admit her as one of the officer. She told that her name is “Nazami”. But the way she speak to me is very and extreamly rude. she is bang my phone and straight convert to the streamyx department. So i fed up and i called her again. Then she just go on scolded at me. Come on, is this service they given. I am not her husband or boy friend tat i need to stand her. Instead i am a customer, and customer is always right!!!!then i called again another guy picking up the phone, the guy had apologized to me. But what i want now is the girl apologize to me because of her rude and suck manner!!!

I was already sad that day because of the disconnection and i couldnt contact my boy friend in
vietnam. and then i get that suck service. So it is really hurt and make me fed up. So if the girl is not going to apologize to me, i will not stop complaining. i may complain to the media. I know it is useless to complain to the streamyx. But the action should be taken and find the girl to apologize to me.

Actually, before i subscride it, i faced a lot of problem. For example the promotion is totally different from store to store. And what the agent told me that they just lik direct sales. But please Direct sale also has their system. And what a international company- TMNET is so unsystematic??? So there is a Question mark!!!!

If oneday, i really need the tmnet service, may be i been lock by somebody in my house, i want to seek help by usiing tmnet. What i can tell is i surely will be DIE!!!

So i think this is the kind of service they given !!!



又是車大炮+發白日夢的時間了 , 來和大家分享分享我未來10年的目標吧


雖然是說說而已 , 但是其實是經過我那很久沒有用過的大腦認真的想的

Paul-琮政 Life

Win Gubra Premier Ticket

Have you watched Sepet before? A made in Malaysia love story movie. If you watched it before, not to be missed the coming premier showing of Gubra.

Gubra(SepetII) premier showing coming to town on 4th April 2006. Win yourself a premier ticket at Pensonic Friends website. Click on the picture for more info, don’t miss a chance to watch Gubra with Pensonic Friends.

Paul-琮政 Life

Poor Server

A video show that one of the poor server. Video taken by Max and we are in TMNet Netmyne data center, Cyberjaya. What happened was the processor’s fan was stopped working, and the power switch has spoilt. The server can turn off but cannot turn it on again. There is a special trick to turn on server.